Summary:  All City Air is looking for a Customer Service Representative who possesses a natural ability to effectively communicate schedules and changes with our largest customers and key vested internal parties.  Due to our rapid rate of growth, we are seeking candidates who thrive on achieving results while working in a fast-paced environment.  This position will report directly to the Customer Service Supervisor under the Service Division All City Air. The Customer Service Representative must be a self-starter with the ability to dynamically schedule based on priority and effectively communicate daily.  This candidate will own customer satisfaction.

Essential Duties and Responsibilities:

• Answer and schedule inbound service calls.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Promoting our Club Memberships
• Navigate our company database platform proficiently.
• Building customer relationships while assisting customers professionally and accurately.
• Other duties as assigned.  

Qualifications:

• Friendly, outgoing.
• Upbeat, professional, and enjoys helping people.
• Genuine empathy toward customer's problems.
• Knowledge of the HVAC industry and terminology is recommended but not required.
• Able to multitask, prioritize, and manage time efficiently.
• A willingness to help in all areas within the department...Team Player.
• Detail oriented.
• Able to process high volumes of work with accuracy.
• Pass a pre-employment drug screen and criminal background check.

Education and/or Experience:

• High school degree or equivalent.
• Minimum of two years’ experience of Customer Service and/or relevant experience required; Experience in HVAC or construction is a plus.
• Basic knowledge of Microsoft Office applications (Outlook, Excel and Word).
• Excellent written and verbal communication skills
• Product knowledge of Tempo’s services a plus.

Physical Requirements:

• Must be able to sit for long periods of time.
• Must be able to work varying shifts including days, nights, and weekends.

Language Skills

• Bilingual (English/Spanish) preferred

Benefits:

• Competitive pay
• Paid vacation
• 7 Paid holidays